Orders are
usually shipped within one business day of receipt.
Delivery takes from 2 to 10 business days (depending on distance from CA)
Track your order by logging into "My
Account."
What is your return policy?
If you are not completely satisfied with an
item purchased from WPS, you may return it in salable condition within 90 days of the invoice date, and we will promptly refund the cost of the
materials returned (less shipping and handling). Before returning any item,
please call our Customer Service Department (800-648-8857) to insure that
you are given proper credit. Shipping and handling charges are not refundable.
What are your shipping
and handling charges?
10% (with
a $5.00 minimum) on shipments within the U.S.
20% (with a $10.00 minimum) on shipments to Canada 25% (with a $25.00 minimum) on
shipments outside the U.S. and Canada.
(Shipments to Guam, Puerto Rico and the Virgin Islands may incur additional
shipping charges.)
Please note that due to the high cost of shipping to some foreign countries you may be required to pay actual shipping costs in addition to a nominal handling fee. You will be notified if your order is being billed at actual shipping cost.
Do you accept purchase orders?
We accept
purchase orders from recognized public agencies and institutions. The online
catalog on this web site provides up-to-date pricing information that you
can use to create your purchase order. You must mail or fax your purchase
order to WPS. You cannot use a purchase order when ordering online.
What are Customs
and Duties on foreign shipments?
Customs
charges and duties may be applied to a shipment when it enters a foreign
country. These charges are determined by the country's government and are
collected by the package courier upon delivery of goods. WPS plays no role
in assigning or collecting these duties.
How do I know if a particular assessment or book is appropriate for my
needs?
Product
descriptions are available online and in our
print catalog If you need
more information, please contact our customer support staff at 800-648-8857
or
customerservice@wpspublish.com.
Does WPS offer a discount if I use your products for research or for
educational purposes?
WPS offers
scholarly discounts for education and research involving WPS test materials.
You may apply if you are using a WPS product in a research study or if you
are planning to use WPS products to train students. For more information
please see the
Scholarly Discounts for
Education and Research
page.
How
can I obtain Continuing Education (CE) Credits through WPS?
For more
information about Continuing Education Credits please
click here.
How do I
submit material to WPS for publication review?
We review
new products on a regular basis and would be happy to consider yours for
publication. Although we cannot be responsible for unsolicited manuscripts
and games, we will consider all items submitted. WPS is always interested in
reviewing high quality assessment tools for professionals in psychology,
education, and allied fields.
If you would like to submit a product for publication, please send it to:
Jeffrey Manson,
President
Western Psychological Services
12031 Wilshire Blvd.
Los Angeles, CA 90025-1251
Email: review@wpspublish.com
Telephone: 800-648-8857
Can I
distribute WPS Catalogs at a workshop or convention?
If you
would like to distribute copies of our catalog at a local workshop or
convention, please contact the WPS Marketing Department (800-648-8857). Send
email requests to
marketing@wpspublish.com.
Can I reprint,
adapt, or translate WPS Material?
WPS does
permit reprints, adaptations, and translations to qualified researchers and
organizations who first secure proper written authorization from WPS Rights
& Permissions, subject as necessary to payment of license fees to WPS.
Preferred scholarly arrangements are available to qualified scientific
investigators. Contact Susan Weinberg, Assistant to the President, for
details securing the necessary arrangements (rights@wpspublish.com).
No reprinting, adaptations, or translations of copyrighted WPS material, in
whole or in part, in any media is permitted without the prior written
authorization of WPS.
What is your Desk Copy and Review Copy Policy?
Desk Copies
Western Psychological Services provides complimentary copies of WPS
publications adopted for classroom use. Please note the following guidelines
when requesting desk copies of our products:
Desk copies are available only to instructors purchasing 10 or more copies
of a title for use in a class being taught at a bona fide educational
institution.
Desk copies are supplied for WPS-published titles only.
Desk copies are not available for test manuals.
One desk copy is available for every 10 copies ordered.
Requests must include the name of the instructor, class title, expected
enrollment, and name of the bookstore at which the text has been ordered.
Requests for desk copies should be written on the Purchase Order (P.O.)
for copies being purchased.
Desk copies cannot be sent before the corresponding order is processed.
Desk copy requests for book orders that have already been shipped must
include the name of the instructor, class title, name and address of the
organization placing the order, date of the order, and the WPS invoice
number for the order.
Desk copies are not available for courses that have ended.
WPS does not ship desk copies to residences; they must be mailed to your
institution (school or university) address.
All requests are subject to availability and approval.
Review Copies
If you are interested in examining a WPS title for adoption in a course you
may take advantage of our return policy. If the title does not meet
your needs, you may return it, in salable condition, and we will promptly refund the cost of the materials returned
(less shipping and handling). Before returning any item, please call our
Customer Service Department (800-648-8857) to insure that you are given
proper credit.
Our computer
support staff is available Monday through Friday from 7:30am to 4:30pm
(Pacific Time) at 800-648-8857 (U.S. and Canada) or 310-478-2061. You can
also email your question to
support@wpspublish.com
How do I know which WPS TEST REPORT options are available for a given test?
Visit the
WPS TEST REPORT Scoring Options
page to see a list of the computerized assessment options available for each
WPS test.
What are Mail-In Answer Sheets?
Responses are marked directly on these
Answer Sheets, which are then sent to WPS TEST REPORT for computer scoring.
When your Mail-In Answer Sheet arrives at WPS, it is scored, and an
interpretive report is sent to you by return mail. (If your Answer Sheet
arrives on a Saturday, it will be processed on the following Monday.) The
price of each Mail-In Answer Sheet includes computer scoring and an
interpretive report.
How quickly
will my Mail-In Answer Sheet be processed?
Within 8
hours after your Mail-In Answer Sheet arrives at WPS, it is scored, and an
interpretive report is placed in the mail. (If your Answer Sheet arrives on
a Saturday, it will be processed on the following Monday.)
Will I need to purchase anything else in order to use Mail-In Answer Sheets?
Most
Mail-In Answer Sheets include test items. The product description will alert
you if additional materials are required.
What is WPS TEST REPORT FAX
Service?
For
immediate test results you can FAX Answer Sheets to WPS TEST REPORT for
scoring, and we can email or fax back a complete report in minutes. To use
this service, you simply open an account. You make a deposit using check,
MasterCard, or Visa. (There is a $50.00 minimum on your initial deposit.)
Then, when you FAX an Answer Sheet for scoring and interpretation, we deduct
the appropriate charge from your account.
How do I open
a WPS TEST REPORT FAX Service account?
Just call our Customer Service Department at
800-648-8857. We can open your FAX account over the phone or send you a
sign-up form to complete and return. You will get a 10% introductory bonus
on your initial deposit. And once your account is active, you will be
eligible for monthly use bonuses.
How will my FAX test
report be returned to me?
You can
choose to have your FAX test report returned to you via fax, mail, or email.
(NOTE: Test reports sent via mail or overnight delivery are subject to a
small fee.)
Can I fax any type of answer sheets to WPS TEST REPORT FAX Service?
No. Our
FAX Service accepts only WPS TEST REPORT FAX Answer Sheets. We will
send you these--free of charge--along with special Customer Header sheets that
must accompany each transmission.
How do I track the balance or activity on my FAX Service account?
You will
receive monthly activity statements and notification when your account is
getting low. At your request, we will add funds via your credit card. This
can be done with one quick, toll-free telephone call to 800-648-8857.
Why do I have to activate
my Disk?
You are
required to activate your Disk because we have programmed WPS TEST
REPORT software to comply with the security features required by Windows
operating systems.
What are PC Answer Sheets?
PC Answer
Sheets provide an inexpensive paper-and-pencil administration for those
occasions when you want to use a Disk or CD, but you do not want the client
entering responses directly into the computer. The client responds on the PC
Answer Sheet, and then you or an assistant can enter his or her responses
into the computer.
Where do I find
the User's Guide on my Disk or CD?
On the
menu bar at the top of the screen go to "Help" and then select "Contents."
Alternatively, you can find the User's Guide on your program Disk or CD. For
programs requiring Windows, the User's Guide file is GUIDE.DOC. For programs
requiring DOS, the User's Guide file is WPS.DOC.
Can I use my WPS TEST REPORT Disk or CD on more than one computer?
Disk Instructions:
You can only use WPS TEST REPORT Disks on one computer at a time. If you would like to transfer the program to
another computer, follow these instructions:
Please note,
users with Windows XP must be logged in with Administrator
privilege and users with Windows
2000 must be logged in with Standard User privilege in order to perform the
transfer operation.
Take the
disk that was used to install the program on your initial computer
(Computer A) and use it to install the program on the new computer
(Computer B).
Run the
program on Computer B.
Click
"Cancel" to hide the Program Activation Window.
Select
"Prepare Transfer" from the License menu, then click Yes or OK on the
following three windows. When operation is successfully completed, you
will see the message, "Transfer successfully completed."
Put the
program disk back into Computer A, and run the program. While the
program is running and still has available administrations, select
"Transfer License" from the License menu. Click Yes or OK on the following
windows. When operation is successfully completed, you will see the
message "Transfer successfully completed."
Take the
program disk to Computer B. With the program running, select "Upload
License" from the License menu. At this point the administrations from
Computer A will be transferred to Computer B; there will be no
administrations available on Computer A.
CD Instructions:
Using the CD you can install the program on as many computers as you would
like, but you will only be able to score a test on a computer with the WPS
USB Key (included with the purchase of your CD).
If you need
assistance, please contact WPS Technical Support at (310) 478-2061 or (800)
648-8857 (U.S. and Canada only) Monday through Friday, between 7:30 A.M. and
4:30 P.M. Pacific time. You may also email Technical Support at
support@wpspublish.com.
